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Thread: New Hi-Rez Launcher - Feedback

  1. #1
    FACEIT Prestigious Kaostic's Avatar
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    New Hi-Rez Launcher - Feedback

    Hi everyone,

    The new Hi-Rez Launcher has landed for a small selection of our user base. For those of you with the new launcher, please use this thread as your place to leave feedback!

    Please as detailed as possible with your reports.

    Community Coordinator for FACEIT | @Kaostic

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    Junior Member Cupidhead Rezhez11's Avatar
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    Please help because of the new launcher thing when I press on the SMITE icon it says that the HiRezLauncherUI stopped working
    !!!!
    Here's a link
    https://www.reddit.com/r/Smite/comme..._new_launcher/

  3. #3
    New Member Cupidhead KingBradley's Avatar
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    Definitely a big improvement!

    I just got the launcher, and it looks great. However, I noticed that all the "slides" on the live launcher are introduction videos. It would be nice to be able to see the latest news/patch notes/schedules maintenances/upcoming tournaments somewhere.

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    Junior Member Cupidhead Rezhez11's Avatar
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    Here's my crash log :
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: HiRezLauncherUI.exe
    Application Version: 0.0.0.0
    Application Timestamp: 55a45a78
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7601.18247
    Fault Module Timestamp: 521ea8e7
    Exception Code: c0000005
    Exception Offset: 0002e066
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1045
    Additional Information 1: 83d1
    Additional Information 2: 83d101a9a132116f6f80eec062bcaef2
    Additional Information 3: 86f9
    Additional Information 4: 86f92d19b9dc44f2c1de95a09c6997c0

  5. #5
    HiRez Staff Honoured HiRezPonPon's Avatar
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    Can you tell me your version number (At the top right of the Diagnostic Utility.)

  6. #6
    Junior Member Cupidhead Rezhez11's Avatar
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    Quote Originally Posted by HiRezPonPon View Post
    Can you tell me your version number (At the top right of the Diagnostic Utility.)
    It's V4.0.4.7
    BTW. It worked fine before the New UI was annonced today.
    Last edited by Rezhez11; 07-14-2015 at 12:16 PM.

  7. #7
    HiRez Staff Honoured HiRezPonPon's Avatar
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    Quote Originally Posted by Rezhez11 View Post
    It's V4.0.4.7
    BTW. It worked fine before the New UI was annonced today.
    We have a fixed repair tool in the works. For now I would attempt to install this :

    https://www.microsoft.com/en-us/down....aspx?id=13523
    https://www.microsoft.com/en-us/down...s.aspx?id=8328

    (You will need to choose the proper one for your Windows Install.)

    We think the crash is due to not having these files installed.
    Last edited by HiRezPonPon; 07-14-2015 at 12:27 PM.

  8. #8
    Junior Member Cupidhead Rezhez11's Avatar
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    I already have a newer version of this installed :/
    Tried both still doesn't work :/
    I was really looking forward to playing and now if I don't log on tommorow I'll lose my log-in gems :/
    Last edited by Rezhez11; 07-14-2015 at 12:31 PM.

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    New Member Cupidhead Gunny1993's Avatar
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    Looks great, love the videos on the front page, all the account management and purchasing still links to the website which by comparison is pretty horrible to look at now, but that's another issue for another time.

  10. #10
    HiRez Staff Honoured HiRezPonPon's Avatar
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    Quote Originally Posted by Rezhez11 View Post
    I already have a newer version of this installed :/
    Tried both still doesn't work :/
    I was really looking forward to playing and now if I don't log on tommorow I'll lose my log-in gems :/


    I sent you a PM with a tool that may help. Follow the direction in the PM.

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