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Thread: Black screen on log in screen

  1. #1
    New Member Cupidhead Bazookaboe's Avatar
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    Black screen on log in screen

    Background: Last night I was playing Smite and when I entered a match the games colors where not right. I thought I could change the resolution back and forth to fix it but when I swapped the first time the screen went black. I could still move in game and use abilities etc. I just had a black screen. I had to shut my computer down as nothing changed the blackness.

    I tried to alt tab out but I never got a display of any sorts. Smite is the only game I have installed that causes this. I've uninstalled the game and it's folders (I believe) and downloaded it again. I start the game and i can hear background music and can even log in. It's Just a black screen the whole time in game. Again I can't exit properly and must reset the computer.

    I thought maybe it was graphics card so I swapped my cards with one another as have 2 raedeon hd 6959. With no solution.

    Any ideas?

  2. #2
    Junior Member Cupidhead SquadZLeader's Avatar
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    - Check if u installed 4.5 .NET Framework (If not then install it)
    (If u are using window 8, then no need to install this again cuz its automatic installed it when u install window 8)
    - Check if u installed Redistributable Package 2010 or 2012 (not sure which one but yes u can install both of them)

    After u done all those, restart computer and see if the game working or not
    Last edited by SquadZLeader; 07-22-2014 at 01:00 AM.

  3. #3
    New Member Cupidhead Bazookaboe's Avatar
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    Thanks for the reply man, it worked! I installed the Redistributable Package 2012 and it seems to have solved the issue.

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    Junior Member Cupidhead SquadZLeader's Avatar
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    Quote Originally Posted by Bazookaboe View Post
    Thanks for the reply man, it worked! I installed the Redistributable Package 2012 and it seems to have solved the issue.
    Your welcome

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    Junior Member Cupidhead FireFlood's Avatar
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    Don't forget to change it to "Answered" ;-)

  6. #6
    New Member Cupidhead Frankieokeeffe's Avatar
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    I have a similar issue, I get stuck on the log on screen... you know when it comes up with "Logging in with your credentials, please wait". It doesn't let me onto the game, if it does it takes forever and the game doesn't load properly meaning I can't join ques to play games, pm friends or anything. You guys know how I can fix this?

  7. #7
    Retired Super Moderator Prestigious KingScuba's Avatar
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    make sure to select best answer. Added to my thread.
    Disclaimer: I am a volunteer moderator. I work on best judgement and do not speak on behalf of Hi-Rez Studios. Also I will not be able to contest your in-game ban.

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