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Thread: Smite and it's support system!

  1. #1
    New Member Cupidhead Ayman2577's Avatar
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    Thumbs up Smite and it's support system!

    Before you start reading this, I want to make whoever is reading the thread aware that if you are suspended from the game you receive no help or guidance and emailing Hi-Rez or creating a support ticket will not be replied to but ignored. This is a ridiculous system and makes SMITE such a trash game and makes player like myself who played this game for a long time (5 Years) feel so disgusted by the system and feel so trash for deciding to play this game and wasting my time on it. Honestly it's shameful.

    I have been suspended for a considerable extent of time now from the game. The first time I saw the ban I was not completely shocked but disappointed in the SMITE administrators and those who work in the department itself. The reason as to why I am finally creating a support ticket is because before, I believed that the administrative department is corrupt and wouldn't support its friendly players who are innocent in some sense. However, I still believe the same however, I'd rather attempt to wake the department or at least explain what happened. Including this I would like the administrators to take a proper and in-depth look at the ban and see if it was 'fair' and 'just' which I doubt that it is fair and just.

    When I tried to log in it said I was banned and at that moment, I had a idea of how I possibly could have received this silly suspension from the game. I thought back to one of the Ranked Conquest games that I was playing where I was constantly having rude, toxic,aggressive and threatening comments said to me. Threats from a user that claimed he would 'get me banned' and he will do everything in his power to do so. It was so clear that the user was extremely toxic, enraged and had his way all the time as he knows that spamming the support systems you give would to the players would get your attention and the department would not look into the game with perception but punish the user who has been reported.

    He claimed that he will use twitter and the support ticket system to ensure that I am banned for not doing as good as he wants me to do in the match. (See how silly this gets?) In the match I was trying to keep my cool and prevent myself from getting annoyed at the user or even saying something that I will regret later on. Instead, I decided to take multiple screenshots through the steam system so that I could at least defend myself after he reports me and so that I could make the administration department aware of this user and his behaviour.

    The user is very toxic and I am surprised that the administration department even bothered with the user's support ticket and tweet that he sent and even to my surprise the department believed him?! This highlights the type of players that are within the SMITE community itself and how much power the user has. At that moment I was completely annoyed with the administration department for suspending me.

    I expected so much from the administration department. I expected that they would look into the match and see the amount of toxicity that was being said from this user and the amount of spamming he was doing in the game resulting in everyone being tilted and unfocused on the game. I expected that the administration system would take action against the user for being so toxic to other players constantly throughout the duration of the match. I expected that they would see the amount of audacity that the user has to report me when he was toxic and made it so HARD to play the game not only for me but for everyone else who had to hear his insults and hubris.

    Of course, the department could easily switch the blame onto its users and state that the system has an indented mute system. However, this is really silly and childish it is really hard to decide to mute a user when you're playing a ranked game because it could easily result in you getting ganked, dying and misplacement in the match. Also muting users in a ranked game will also result in other issues and rage with other players which really makes the muting system pointless in ranked games!

    I got the email saying that I was suspended for "match griefing" and of course to me this was absurd as I was not match griefing but instead I was losing my lane as many other players in this game do. You should not be punished for not playing at the standards that are expected from you by other players! Including the fact that I was being attacked by own team mate verbally making the game even harder and challenging to play. I intended to send a support ticket to explain to the department that this is unjustly however, I lost all my screenshots that I took in the match, making it impossible to defend myself as the department doesn't look into what occurs in the game. The cause of me losing my screenshots was because I was new to using steam to launch and play smite as before I used to play SMITE using the application itself. Steam ended up crashing as I spam clicked it when it was not responding as I took almost 50 screenshots thus giving me no chance to save the screenshots.

    I understand that I have been suspended but the issue here is me being unjustly suspended. I am completely sure that the administrative department did not completely look into the match nor the match chat or what was going on inside the match! The department takes a large amount of time to reply to its players however, they don't spend any time properly checking reports nor what the user has to say other than if it is a complaint or an opinion/idea. This is completely sad and has to change or else SMITE will continue to lose its most valuable and loyal players. This can be seen here: https://steamcharts.com/app/386360

    The reason for my email is mainly for the administrative department to check the report from the user that has lead to this unjust ban and to check the users actions from the match and after the match to see if he is still causing players to be banned unjustly. I am also emailing for my suspension to be removed as after you have seen the match and the report that the toxic user has sent, it should be clear that this is unjust and I should be unsuspended. Lastly, I am also emailing so that the department understands its mistakes and hopes to look forward and change in its ways. I hope that this report is taken into GREAT consideration and understanding so that the administrative department can improve in its ways and how it takes actions against its players. All players would enjoy playing a game that has a fair justice system and, a great game needs a great and FAIR justice system for the players to turn to when there are issues such as these... I have a lot of passion for this game and would hate to have to see myself suspended from the game for this long. I hope that the administrative system check the report made by the user and come to a correct decision of unsuspending me. I hope to hear from you soon rather than later. Updated the support ticket as before there was a limit to how much I could say. Thank you for reading this

    Best Regards,

    Ayman2577

  2. #2
    Junior Member Cupidhead SmilingKraken's Avatar
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    You wasted your time sharing this here.


    I got banned for 30 days for absolutly no reasons when i'm the victim being harrassed and insulted by salty players and Hi-Rez isn't doing anything to change that.

    Hi-Rez staff are liberal, and the goods are banned while the culprits are still in game making Smite a living Hell.

  3. #3
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    i've always been very statisfied with and about hirez support service

    just consider one thing :
    _russian style = no answers = NO

    whatever happened to you for real , the answer is NO _ deal with it

    error 808 no reason does not exist

  4. #4
    Junior Member Cupidhead SmilingKraken's Avatar
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    Quote Originally Posted by FRONTdeQUICHE View Post
    i've always been very statisfied with and about hirez support service

    just consider one thing :
    _russian style = no answers = NO

    whatever happened to you for real , the answer is NO _ deal with it

    error 808 no reason does not exist
    Well yea actually, theres a reason!

    I'm being reported out of jealousy because i was top kill and top dmg and the guy was super angry at me for apparently ''KSing him'' when he was a Guardian. It seems it's enough for Hi-Rez to Ban me.

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