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Thread: Purchase bug

  1. #1
    New Member Cupidhead jorgera's Avatar
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    Purchase bug

    I just logged in smite to buy the new scylla and sobek skins, and after paying for the 2500 gem pack and receiving the e-mail confirmation for the purchase i nerver got the gems itself.

    Sorry for my bad english, i'm a brazilian player

    PS: steam client smite

  2. #2
    Member Follower mmoeman's Avatar
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    PC: Steam Client

    Uh I purchased an 800 Gem pack first time no issues, yay got my slavic skins which I've been waiting for and love the design for them. After that I can't get the 24.99, 34.99, 49.99, and 99.99 packs to even appear. On top of that I just did two more 14.99 so I can get the new Nox skin, Steam got the money just fine, but when I went to authorize the purchase for the SMITE Gems, nothing. Keep in mind I did a second 14.99, relogged the game and tried it again, nothing. Please fix. This is quite concerning especially with a new adventure bundle coming soon.

  3. #3
    New Member Cupidhead Shunamo's Avatar
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    Have the same problem

  4. #4
    Member Follower mmoeman's Avatar
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    Another bug issue, this is concerning Slavic quest number 5, I just completed an Arena and apparently the quest didn't even count up towards the 25,000 Gold thats required, so in theory I can't even get my free 100 Gems this patch?

  5. #5
    New Member Cupidhead ketsmeow's Avatar
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    Quote Originally Posted by jorgera View Post
    I just logged in smite to buy the new scylla and sobek skins, and after paying for the 2500 gem pack and receiving the e-mail confirmation for the purchase i nerver got the gems itself.

    Sorry for my bad english, i'm a brazilian player

    PS: steam client smite


    Having the same issue. Just submitted a ticket...

  6. #6
    Member Follower mmoeman's Avatar
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    Where do you submit tickets?

  7. #7
    New Member Cupidhead NighthawkXL's Avatar
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    Same problem here. Ordered 800 gems. Payment was accepted and has already hit my bank. Hopefully it will be resolved soon.

  8. #8
    Member Follower mmoeman's Avatar
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    Yeah most dev's are good at fixing payment stuff and reimbursing those who experienced it I have no concerns with Hi-Rez

  9. #9
    Member Follower mmoeman's Avatar
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    Well I hit the purchase again, and it said these "values" have changed, so I'm like ok, check it again nope still 14.99. It would appear there are multiple bugs found here?

  10. #10
    New Member Cupidhead xMeaZinG's Avatar
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    Unhappy bug gems buy

    Hello please i buy 200 gems x 3 Its made 600 gems I did not receive m'y gems please help thanks for watching Good day
    Last edited by xMeaZinG; 05-30-2018 at 12:18 PM.

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