I'm not sure if this is tech-related but I'm pretty sure because sounds too complex and weird to be a bug. Recently, a friend came to me saying they bought Thor and other gods a year ago, hadn't been on smite since until now and saw they were gone. Missing. Even had skins. He's submitted a support ticket. But I'm hoping someone here can tell me what happened and if there are others...

I've posted this in tech support, nearly fifty people have seen it but so far none have replied. Thought I'd get better luck here.