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Thread: Install Error

  1. #1
    New Member Minion Tenths's Avatar
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    Unhappy Install Error

    I keep running into this when I attempt to install:

    Error Code: -5009 : 0x80040801
    Error Information:
    >Kernel\ServiceProvider.cpp (121)
    >Kernel\ServiceProvider.cpp (121)
    >Kernel\ServiceProvider.cpp (121)
    >Kernel\ServiceProvider.cpp (121)
    >Kernel\ServiceProvider.cpp (121)
    >Kernel\IScriptWrapper.cpp (19)
    >Kernel\ObjectWrapper.cpp (162)
    >Kernel\ObjectWrapper.cpp (557)
    >Kernel\Component.cpp (1277)
    >Kernel\CABFile.cpp (436)
    >SetupNew\setup.cpp (837)
    PAPP:Hi-Rez Studios Games
    PVENDOR:Hi-Rez Studios (http://www.Hi-RezStudios.com)
    PGUID:3C87E0FF-BC0A-4F5E-951B-68DC3F8DF1FC
    $18.0.329PAK
    @Windows 7 / Server 2008 R2 Service Pack 0 (9200)
    IE Version: 9.11.15063.0


    I've restarted my computer, deactivated my firewall, and have searched through a ton of forums online but nothing's helped.

    Anyone here have any ideas?

  2. #2
    New Member Minion Aureck's Avatar
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    I am getting the exact same error. I have also tried the above methods, as well as deactivating UAC.

    At least I know I'm not the only one with this problem, I just hope a fix is being worked on.

  3. #3
    New Member Minion DocaSlayer's Avatar
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    I have the same error, except that mine has the error code -5009 : 0x8000ffff, I hope we'll get a fix soon .
    Ps: I'm running on Windows 8.1

  4. #4
    New Member Minion Leeios's Avatar
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    Same error here, i tried multiple fixes found on internet (rename CommonFiles/InstallShield, empty temp directories, safe mode, clean mode, etc.) and none of them work.
    Please Hi rez help !

  5. #5
    New Member Minion DocaSlayer's Avatar
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    Update: I used Ccleaner to clean my registry, then deleted and redownloaded the game installer, and that solved my problem. I hope this would work for you too.

  6. #6
    New Member Minion Aureck's Avatar
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    Quote Originally Posted by DocaSlayer View Post
    Update: I used Ccleaner to clean my registry, then deleted and redownloaded the game installer, and that solved my problem. I hope this would work for you too.
    I attempted this yesterday... It did not work for me.

  7. #7
    New Member Minion Aureck's Avatar
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    Update: attempted another download today without changing anything from previous days, download completed fine. Not sure if Hi-Rez did something or not, but It worked for me today.

  8. #8
    New Member Minion Leeios's Avatar
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    Quote Originally Posted by Aureck View Post
    Update: attempted another download today without changing anything from previous days, download completed fine. Not sure if Hi-Rez did something or not, but It worked for me today.
    They updated the wizard, issue is closed now

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