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Thread: Hand of the Gods is waiting for download

  1. #1
    New Member Minion StereopwnZ's Avatar
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    Hand of the Gods is waiting for download

    I've been stuck on this for a long time now. Tried everything from restarting computer to reinstalling and everything. I can't download this game for the life of me.

  2. #2
    New Member Minion Rux01's Avatar
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    yep same deal

  3. #3
    New Member Minion Skullbaka's Avatar
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    Same here :/

  4. #4
    New Member Minion Krelorean98's Avatar
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    having the same issue. I'm talking to someone on discord to get the issue sorted out. here's the link: https://discord.gg/vY3mW7

    go to the #bug-report channel and they'll help you out

  5. #5
    HiRez Staff Senior Minion HiRezAdanas's Avatar
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    This is an issue we've been investigating. Can you all do the following for me:

    1. Open the game launcher and then click the gear icon in the bottom left.
    2. Click "Troubleshoot". This should open the HiRez Diagnostic Tool.
    3. Then select "Create support case" -> Click "Make Log file zip".

    That should put a .zip folder on your desktop. Once you have that, send me a direct message with the file.

  6. #6
    New Member Minion ItsCera's Avatar
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    Hi! how do i send you the zip file?

  7. #7
    New Member Minion Shelby's Avatar
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    i have the same problem :s

  8. #8
    New Member Minion ReaverXIII's Avatar
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    Quote Originally Posted by HiRezAdanas View Post
    This is an issue we've been investigating. Can you all do the following for me:

    1. Open the game launcher and then click the gear icon in the bottom left.
    2. Click "Troubleshoot". This should open the HiRez Diagnostic Tool.
    3. Then select "Create support case" -> Click "Make Log file zip".

    That should put a .zip folder on your desktop. Once you have that, send me a direct message with the file.
    Gotcha....and sent.

  9. #9
    HiRez Staff Senior Minion HiRezAdanas's Avatar
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    The easiest way to send these files is to create a Google Mail account.

    1. Create a Google Mail Account
    2. Open your Google Drive that is attached to that account
    3. Drop the .zip inside your google Drive
    4. Right click the .zip and select "Share"
    5. Change the settings so that anyone with the link can edit/view
    6. Direct Message me that link

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