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Thread: Account suspended 11000 hours after migration

  1. #11
    Junior Member Senior Cupidhead CHRISPWNZ's Avatar
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    Quote Originally Posted by HiRezKaostic View Post
    Hi Chrispwnz, I was under the assumption that this was resolved due to LevelUpFaylune replying, my mistake.

    What is the ticket id of the support ticket you have open at the moment? The team are getting a lot of support tickets around the migration since it was opened up, but I will make a point to bring yours up again.
    Hi HiRezKaostic,

    Thx a lot for the reply, thats all i wanted.

    Sent you a PM with the reference number.

    Have a nice day.

  2. #12
    New Member Cupidhead Gathrinos's Avatar
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    Me paso lo mismo, despues de dos dias de hacer la transferencia mi cuenta quedo baneada nisiquiera se por cuanto tiempo

  3. #13
    Junior Member Senior Cupidhead CHRISPWNZ's Avatar
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    Quote Originally Posted by Gathrinos View Post
    Me paso lo mismo, despues de dos dias de hacer la transferencia mi cuenta quedo baneada nisiquiera se por cuanto tiempo
    Hola Gathrinos

    Deberias de cargar un ticket en el siguiente enlace:

    https://hi-rez.custhelp.com/

    Saludos.-

  4. #14
    Junior Member Senior Cupidhead CHRISPWNZ's Avatar
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    Quote Originally Posted by HiRezKaostic View Post
    Hi Chrispwnz, I was under the assumption that this was resolved due to LevelUpFaylune replying, my mistake.

    What is the ticket id of the support ticket you have open at the moment? The team are getting a lot of support tickets around the migration since it was opened up, but I will make a point to bring yours up again.
    Did you recive the PM?

    Thx

  5. #15
    New Member Cupidhead Gathrinos's Avatar
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    De hecho ya cargue un ticket desde el viernes y no me han dado respuesta

  6. #16
    Junior Member Senior Cupidhead CHRISPWNZ's Avatar
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    Quote Originally Posted by Gathrinos View Post
    De hecho ya cargue un ticket desde el viernes y no me han dado respuesta
    Tranquilo, yo lo cargue desde el 22 de agosto y todavia no tengo respuesta :P

  7. #17
    New Member Cupidhead Gathrinos's Avatar
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    lo que me parece "mal" es que nos pase algo asi a los que llevamos en el juego desde la beta (aunque yo empece un mes despues de terminada la misma) sin incidentes ni molestando a nadie y no haya un comunicado oficial por parte de Hi-Rez pidiendo siquiera disculpa

  8. #18
    Junior Member Senior Cupidhead CHRISPWNZ's Avatar
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    Quote Originally Posted by Gathrinos View Post
    lo que me parece "mal" es que nos pase algo asi a los que llevamos en el juego desde la beta (aunque yo empece un mes despues de terminada la misma) sin incidentes ni molestando a nadie y no haya un comunicado oficial por parte de Hi-Rez pidiendo siquiera disculpa
    El tema de que vengamos o no de la beta debería de ser irrelevante, todos los players tienen que tener la misma atención, el problema acá es la cantidad de días que les toma resolver un ticket, y mas allá de eso que no te den ningun tipo de novedad, ni un siquiera "lo estamos viendo".

    Otro gran problema es que, por sentido común, remover un ban es tan simple como ejecutar un comando, no debería de llevarles mas de 5 minutos.

  9. #19
    Junior Member Senior Cupidhead CHRISPWNZ's Avatar
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    Got news, now my acc has been unlocked but i dont have any skin - wards - anything, its looks like my old NA account, not the LATAM migrated lol

  10. #20
    Junior Member Senior Cupidhead CHRISPWNZ's Avatar
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    Anyway, my acc is not banned anymore, this thread can be closed. im going to make a new one.

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