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Thread: Levelup Transfer Issues

  1. #1
    HiRez Staff Honoured HiRezPonPon's Avatar
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    Levelup Transfer Issues

    LatAm and Brazil Communities,

    Hi-Rez would like to apologize for the delays that have occurred in the transfer process to the International Server for LatAm users. We have experienced technical issues in the transfer that have been much harder to diagnose and fix than we anticipated. And we want to make sure the process is smooth for those people when they do it.

    We have a team working on it to ensure the transfer is a success and can proceed as soon as possible.

    At this point, we expect the Official LatAm transfer to begin again early next week. Early Access for Brazilian users will begin once the LatAm transfer has officially opened and stabilized.

    Because of the problems we’ve been experiencing, Phase 3--where the transfer is forced and the Level Up regions are closed--will be delayed for both LatAm and Brazil. If all goes well, we expect those new dates to be:

    • LatAm Phase 3: Thursday, August 25, 2016
    • Brazil Phase 3: Thursday, September 1, 2016


    However, if we continue to have migration issues, we will delay those dates as necessary to ensure that people are not forced to transfer at a time when the process is not stable.

    Also, because of the delay in transfer, the SUMMER OF SMITE 2016 will be extended for PC/MAC SMITE on the International Servers until September 13, so that Level Up users have time to make the transfer, purchase the final event content, and receive the Cutesy Merdusa Avatar and Limited Sea Maiden Medusa Skin.

    Thank you so much again for your patience! We are extremely excited to be welcoming the Latin American and Brazilian communities into the International Servers, and will work to keep you updated when Early Access re-opens.

    _______________________________________________

    Comunidades de Brasil y LatAm,

    Hi-Rez quisiera disculparse por los retrasos que han ocurrido en el proceso de transferencia al servidor internacional para los usuarios de LatAm. Hemos experimentado problemas técnicos en la transferencia que han sido mucho más difíciles de diagnosticar y corregir de lo que hemos anticipado. Y queremos asegurarnos de que el proceso sea fluido para todos cuando lo hagan.

    Tenemos a un equipo trabajando para asegurar que la transferencia sea un éxito y puedan proceder tan pronto como sea posible.

    Para este punto, esperamos que la transferencia oficial de LatAm empiece de nuevo a principios de la próxima semana. El acceso temprano para los usuarios de Brasil iniciará una vez que la transferencia de LatAm haya sido oficialmente abierta y estabilizada.

    Debido a los problemas que hemos estado experimentando, la Fase 3 – donde la transferencia es forzada y los servidores de las regiones de Level Up son cerrados – será retrasada tanto para LatAm como para Brasil. Si todo va bien, esperamos que las nuevas fechas sean:

    • LatAm Fase 3: Jueves, Agosto 25, 2016
    • Brasil Fase 3: Jueves, Septiembre 1, 2016


    Sin embargo, si continuamos teniendo problemas de migración, retrasaremos esas fechas hasta que sea necesario para asegurar que las personas no se vean obligadas a transferir en un momento en el que el proceso no esté estable.

    Además, debido al retraso de la transferencia, el VERANO DE SMITE 2016 será extendido para SMITE PC/MAC SMITE en los servidores internacionales hasta Septiembre 13, para que los usuarios de Level Up tengan tiempo de hacer la transferencia, comprar el contenido final del evento. Y recibir el Avatar de Siredusa Ternurita y el Aspecto Limitado de Medusa Doncella del Mar.

    ¡Nuevamente muchas gracias por su paciencia! Estamos extremadamente emocionados de darle la bienvenida a las comunidades de Latinoamérica y Brasil a los Servidores Internacionales, y trabajaremos por mantenerlos informados cuando el Acceso Temprano se habilite de nuevo.

    _______________________________________________

    Comunidades do Brasil e LATAM,

    A Hi-Rez gostaria de pedir desculpas pelos atrasos que estão ocorrendo no processo de transferência para os servidores internacionais para os jogadores de LATAM. Nós encontramos dificuldades técnicas que estão sendo muito mais difíceis de diagnosticar e corrigir do que pudémos antecipar. E nós queremos ter certeza que o processo está agradável para as pessoas quando eles o utilizarem.
    Nós temos um time trabalhando para garantirmos que a transferência está correta e que podemos prosseguir o mais rápido possível.

    Nesse ponto, nós esperamos que a transferência Oficial de LATAM começará novamente no início da próxima semana. O Early Access para jogadores brasileiros começará assim que a transferência para LATAM estiver oficialmente aberta e estabilizada.

    Devido aos problemas que estamos passando, a Fase 3 - Onde a transferência é forçada e os servidores da Level Up estão fechados - será adiada tanto para LATAM quando para Brasil. Se tudo correr bem, nós esperamos que as novas datas sejam:

    • Fase 3 de LATAM: Quinta-Feira, 25/08/2016
    • Fase 3 do Brasil: Quinta-Feira, 01/09/2016


    Entretanto, se nós continuarmos tendo erros de migração, nós mudaremos as datas novamente para garantir que jogadores não sejam forçados a transferir quando o processo não está estável.

    Além disso, por causa dos atrasos na transferência, o VERÃO DE SMITE 2016 será estendido para SMITE no PC/MAC nos Servidores Internacionais até 13 de Setembro, para que jogadores da Level Up tenham tempo de transferir e adquirir os conteúdos finais do evento, e receber o ícone Medusa Fofinha e a aparência limitada Dama do Mar (Medusa).

    Agradecemos muito pela paciência de todos! Nós estamos extremamente empolgados para dar as boas vindas às comunidades Brasileiras e Latinoamericanas nos Servidores Internacionais, e continuaremos trabalhando para mantê-los informados quando o Early Access da transferência reabrir.
    Last edited by HiRezPonPon; 08-19-2016 at 05:01 PM.

  2. #2
    Junior Member Cupidhead BlackSkaps's Avatar
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    please take back the real spanish language, you changed it an now all is in latam language. all item names had change

  3. #3
    New Member Cupidhead xHeresy's Avatar
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    the real spanish? chill out

  4. #4
    Junior Member Cupidhead BlackSkaps's Avatar
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    Quote Originally Posted by xHeresy View Post
    the real spanish? chill out
    Yes, real spanish. Latam spanish isn´t the same spanish of Spain. All item name´s had change, and for spanish player that is a big problem. And not only items had change, also the translation of all the game. That suck, just give us the option of spanish and latam language, thats all.

    Also since the trans, the international servers had the same problems that the latam servers.. lag, chat isues, etc..

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    New Member Cupidhead XtremoX1's Avatar
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    the latency is too much 300ms well before of tranfer are 60ms what happened? please fix it

  6. #6
    New Member Cupidhead Jahyrm's Avatar
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    Hi PonPon,

    As BlackSkaps says, I've noticed you changed the translation of all the game (to the latam translation), and also... now when I press "Jugar" in the Launcher, then appears again the login page... but there is a problem there. In latam they use their "E-mail" to login but in the international server.. we use the username so..



    As regards the translation, if you can, I think I agree that the previous translation should be stay. Well, I think that in some respects is better translated, but it may be just because I'm used to the previous translation of the international server.
    Last edited by Jahyrm; 08-22-2016 at 12:14 AM.
    Jahyr Hardy


  7. #7
    Junior Member Cupidhead BlackSkaps's Avatar
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    Quote Originally Posted by Jahyrm View Post
    Hi PonPon,

    As XtremoX1 says, I've noticed you changed the translation of all the game (to the latam translation), and also... now when I press "Jugar" in the Launcher, then appears again the login page... but there is a problem there. In latam they use their "E-mail" to login but in the international server.. we use the username so..



    As regards the translation, if you can, I think I agree that the previous translation should be stay. Well, I think that in some respects is better translated, but it may be just because I'm used to the previous translation of the international server.
    i said that not xtreme

  8. #8
    New Member Cupidhead xtremoxmanu's Avatar
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    ping is too much in latam are 60ping the new server are 300ping is so laggy

  9. #9
    New Member Cupidhead Kokit's Avatar
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    Quote Originally Posted by BlackSkaps View Post
    please take back the real spanish language, you changed it an now all is in latam language. all item names had change
    El veradero español? jajajaj no me hagas reír, quizá te tomarían mas en serio si dijeras las cosas correctamente... pide que pongan de nuevo el español España ademas del latino, pero no digas tonterias y pidas un español "verdadero" XD

    que comparado ya con el latino el español España es muy poco usado...

  10. #10
    Junior Member Cupidhead BlackSkaps's Avatar
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    Quote Originally Posted by Kokit View Post
    El veradero español? jajajaj no me hagas reír, quizá te tomarían mas en serio si dijeras las cosas correctamente... pide que pongan de nuevo el español España ademas del latino, pero no digas tonterias y pidas un español "verdadero" XD

    que comparado ya con el latino el español España es muy poco usado...
    Las cosas correctamente?? Si es español, es por qué es de España. Lo que se habla en latinoamérica ya ni se parece a lo que es el español o más bien dicho el castellano. Las traducciones que hay en latam son simplemente ridículas. Nos han cambiado todos los items, hud y traducciones a vuestro idioma, le han llamado Español y se han quedado tan a gusto.

    Solo pido que se vuelva al español que había antes, que es el oficial, y si quieren meter el de latinoamérica que lo hagan aparte, pero que no machaquen el idioma "Spanish" para sustituirlo por el latinoaméricano.

    En todas las traducciones ahora se trata a los jugadores como a usted... diviertanse..sean cuidadosos...No tiene nada que ver con las traducciones que había, y los items a los que estamos acostumbrados, para buscarlos, ahora es una faena.

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