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  1. Can you please verify your game files? You can do...

    Can you please verify your game files? You can do this via going to the launcher>Gear>Troubleshoot>Validate near the bottom.
  2. I hate to say it, but this is best sent to the...

    I hate to say it, but this is best sent to the bug report section of the forums.
  3. This is a known red-herring case with the...

    This is a known red-herring case with the standalone installer that has been logged as a issue and is being investigated. You can get around this issue via installing the game with the steam...
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    It sounds like the mesh files/texture/something...

    It sounds like the mesh files/texture/something related to the Ama skin is corrupted. Please validate your game files. You can do this by going to the launcher>Gear>Troubleshoot then clicking on the...
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    Is this issue still ongoing? If it is,...

    Is this issue still ongoing?


    If it is, please do the following in order.

    1. Download either Iobit uninstaller (Recommended) or Revo-Uninstaller.
    2. Using one of the above programs, Remove...
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    From my understanding this will not be a bug as...

    From my understanding this will not be a bug as most MOTD and custom modes do not count for accolades or account achievements.
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    Thanks Capslock for the crazy fast fix!

    Thanks Capslock for the crazy fast fix!
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    Re-Install DX9 via microsoft website. If this...

    Re-Install DX9 via microsoft website. If this does not resolve, try DX11.
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    Unable to Purchase Pirate Susano skin.

    Susano's Pirate skin is missing from his overview panel, and the skin cannot be purchased from the vault. Can someone confirm the former please?
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    Its probably because the version of the dll does...

    Its probably because the version of the dll does not match the version it wants. This is likely a easy anti-cheat issue. Are you playing on Steam or Standalone?
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    Can confirm that the refer a friend link does not...

    Can confirm that the refer a friend link does not seem to be working at the moment. Would suggest posting on the bug section of the forums.
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    Nah, other then sending bug reports---However,...

    Nah, other then sending bug reports---However, this should be resolved as they work to make the DX11 more mature. Prob will be gone in the next 2-3 patches as a stealth fix.
  13. I hate to say it, but this is probably best sent...

    I hate to say it, but this is probably best sent to the Bug report section. Can confirm this happens on my side as well though.
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    Aee you still having this problem? If so, I could...

    Aee you still having this problem? If so, I could prob put this in a password protected zip and host the installer on my google drive.
  15. What exactly happens when it breaks down? do you...

    What exactly happens when it breaks down? do you have a error message?
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    Sorry for the long delay! Anyways, just throwing...

    Sorry for the long delay! Anyways, just throwing my thoughts out there---If you can get into the game, the routing has to be good, and the DNS lookups have to be good. If your still getting DCed at...
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    Should be easy enough to resolve. Friendly FYI...

    Should be easy enough to resolve. Friendly FYI though, for future reference unless if you are doing it specifically with Steam files, you never want to remove a program by deleting its folders--Often...
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    When you open up the launcher, click on the gear,...

    When you open up the launcher, click on the gear, then troubleshoot. At the bottom there should be a validate/repair button.
  19. Thread: Error 20006

    by Raaphtalia
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    11,029

    Is there any other information in the error?...

    Is there any other information in the error? Anything at all? Best I can gather is it may be related to the Easy Anti-cheat game addon---And If so, I have a few ideas on where to go with this, but...
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    One of the Hi-rez ops managers on reddit posted...

    One of the Hi-rez ops managers on reddit posted that he would be interested in any data possible for people encountering this issue--My best and only advice is to send a support ticket.
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    Hmm, Ya, that looks all good. The 449 ping def...

    Hmm, Ya, that looks all good. The 449 ping def isn't ideal, but it shouldn't cause disconnects. Do you play with any guildmates?--If so, do they get a lag spike when you DC? Also, how often does it...
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    DX11 might cause this, but the X64 to the best of...

    DX11 might cause this, but the X64 to the best of my knowledge shouldn't. As far as if I have had the problem, It occasionally occurs for me and I am running both X64 and DX11 as well.
  23. Honestly, the only advice I have is to reply to...

    Honestly, the only advice I have is to reply to your support ticket, rather then open a new one.
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    Sounds like Corrupt SWK data on your computer....

    Sounds like Corrupt SWK data on your computer. Verifing your Game files and/or updating your GFX card should resolve this problem.
  25. Thread: EAC ban

    by Raaphtalia
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    What is the MB/CPU combo you use, and what was...

    What is the MB/CPU combo you use, and what was the overclock? Also, do you have automatic updates to your bios or have you messed with it recently?
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    Can I have your Sent/Received/lost counts?

    Can I have your Sent/Received/lost counts?
  27. Easy enough fix. Download and install the 64 bit...

    Easy enough fix. Download and install the 64 bit versions of Microsoft Microsoft Visual C++ 2010 Redistributable Package and Microsoft Visual C 2012 (x86). (I can't remember which has the file, but...
  28. Huh. Well, You won't see me complain about the...

    Huh. Well, You won't see me complain about the game starting to work again. The thing with the "found the match" Sounds happens with me and our small guild too, and we don't get any notice of someone...
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    Hmm, Lets see what we can do with this. First, I...

    Hmm, Lets see what we can do with this. First, I want to verify its not a Inet issue.

    Can you please go to the windows desktop and press the [Windows key + R]. Then type CMD in the box and press...
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    Huzzah!--And thanks for coming back to let me...

    Huzzah!--And thanks for coming back to let me know. Drives me crazy when someone stops responding and I am left wondering if we fixed it or not, lol. Take care and happy smiting!
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