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  1. Replies
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    Thanks for the reports guys, we're looking into...

    Thanks for the reports guys, we're looking into it!
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    PTS Issues Thread for 5.1 - Season 5!

    If you would like to participate in the PTS, please click here to find out how.

    Please post any issues found here, thanks!


    ____________


    Known Issues
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    249

    Hey SnipinTeqø! Are you getting an error...

    Hey SnipinTeqø!

    Are you getting an error message when the game closes? Or are you manually closing the game after a freeze?
  4. PTS Issues Thread for 4.25 - Warden of the Underworld!

    If you would like to participate in the PTS, please click here to find out how.

    Please post any issues found here, thanks!


    ____________


    Known Issues
  5. This should be fixed as of early today. Is...

    This should be fixed as of early today. Is anyone still experiencing this issue?
  6. Hey Bridesmaid, For inventory issues, you'll...

    Hey Bridesmaid,

    For inventory issues, you'll have to contact the support team. They can reference what was received from what wasn't, and sort out any issues of missing items. You can do so...
  7. PTS Issues Thread for 4.24 - Frostfire!

    If you would like to participate in the PTS, please click here to find out how.

    Please post any issues found here, thanks!


    ____________


    Known Issues
  8. Replies
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    Hey everyone, This issue should be fixed now. ...

    Hey everyone,

    This issue should be fixed now. Sorry for the inconvenience it may have caused!
  9. Hey there, Oxses! I haven't had any luck with...

    Hey there, Oxses!

    I haven't had any luck with repro-ing this one. Do you have a specific way you're testing this?
  10. PTS Issues Thread for 4.23 - Rally to Rome!

    If you would like to participate in the PTS, please click here to find out how.

    Please post any issues found here, thanks!


    ____________


    Known Issues
  11. Replies
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    Hey guys! We know about this issue and are...

    Hey guys!

    We know about this issue and are working on issuing a fix in 4.23! Sorry for any trouble it may have caused.
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    Hey everyone, This issue should be fixed in...

    Hey everyone,

    This issue should be fixed in the coming patch! Sorry about the frustration it may have caused.
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    Hey guys, We know about the issue people have...

    Hey guys,

    We know about the issue people have been having with the T screen in live. We've found the problem and are working on getting a fix out ASAP. All goes well, it should make the 4.23...
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    2,218

    Anubis has been temporarily removed from the game...

    Anubis has been temporarily removed from the game due to a rare issue he was causing. He'll be back as soon as possible!
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    Hi! Season Ticket frame hasn't been removed...

    Hi!

    Season Ticket frame hasn't been removed from anyone's inventory. Are you sure it's missing? If so, can you get a screenshot for me?

    As far as the matches kicking back to main menu, that...
  16. PTS Issues Thread for 4.22 - Passage to Egypt!

    If you would like to participate in the PTS, please click here to find out how.

    Please post any issues found here, thanks!


    ____________


    Known Issues
  17. PTS Issues Thread for 4.21 - Shadows over Hercopolis - Round 3!

    If you would like to participate in the PTS, please click here to find out how.

    Please post any issues found here, thanks!


    ____________


    Known Issues
  18. PTS Issues Thread for 4.21 - Shadows over Hercopolis - Round 2!

    If you would like to participate in the PTS, please click here to find out how.

    Please post any issues found here, thanks!


    ____________


    Known Issues
  19. PTS Issues Thread for 4.21 - Shadows over Hercopolis!

    If you would like to participate in the PTS, please click here to find out how.

    Please post any issues found here, thanks!


    ____________


    Known Issues
  20. Replies
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    Lifesteal works off of crit damage. It heals you...

    Lifesteal works off of crit damage. It heals you for a percentage of the damage you deal post-mitigation. So if you crit for 500 you'd be getting 50 health at 10%. If your target is a tank though,...
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    Hey FlapperJakker! Try restarting your update...

    Hey FlapperJakker!

    Try restarting your update service. To do so:

    Open your launcher.
    Click the blue gear at the bottom left.
    Click 'troubleshooting'
    Click the 'restart service' button....
  22. The Fire and Ice pedestal is not available...

    The Fire and Ice pedestal is not available currently.

    Once this pedestal is released, it will be given retroactively to all accounts that have earned it!
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    Players are only intended to get one enigma chest...

    Players are only intended to get one enigma chest each day.

    The current reaping event awards one enigma chest for your first FWOTD. The second FWOTD is not meant to give a chest. The third...
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    Hey guys, we've been tracking this issue...

    Hey guys, we've been tracking this issue throughout the day.

    Are you all still running into problems where your FWOTD isn't earned?
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    This odyssey reward is not released yet, but it...

    This odyssey reward is not released yet, but it will be retroactively given out to players who have already earned it once it releases with a patch!
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    Hi MissHap! Can you try exiting your client...

    Hi MissHap!

    Can you try exiting your client and re-opening it a second time, then checking the progress of your quests?
  27. PTS Issues Thread for 4.20 - Tides of China!

    If you would like to participate in the PTS, please click here to find out how.

    Please post any issues found here, thanks!


    ____________


    Known Issues
  28. PTS Issues Thread for 4.19 - Departure to the Afterlife!

    If you would like to participate in the PTS, please click here to find out how.

    Please post any issues found here, thanks!


    ____________


    Known Issues
  29. Replies
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    The level 2 Odyssey Reward gives a single Odyssey...

    The level 2 Odyssey Reward gives a single Odyssey 2018 Bonus Chest.

    It's not intended to give two chests on any given level.

    If you received your bonus chest, you got the proper reward for...
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    There won't be any chests given out simply...

    There won't be any chests given out simply because due to the nature of the bug, there were no players that received more chests than someone who got more. The bug existed because of an unintended...
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