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Type: Posts; User: HiRezLuongo

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  1. Hello! My apologies for the troubles you're...

    Hello!

    My apologies for the troubles you're having attempting to install Smite. The Shader Model 3 error is a red herring, it should not be displaying in this case. That looks like a bug in our...
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    Hey Lasha310, EDIT This should be fixed...

    Hey Lasha310,

    EDIT

    This should be fixed now. Restart Steam and Smite should get an update. After that, try re-running the InstallHirezService.exe file. Alternatively, you can just run Smite...
  3. Bengss, Sounds like a pretty frustrating...

    Bengss,

    Sounds like a pretty frustrating issue! I'm sorry to hear it's been happening to you for the past few days.

    Can you post a DXDIAG?

    I have a few questions as well:

    1. Do you have...
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    We can not handle Payment/Suspension/Ban related...

    We can not handle Payment/Suspension/Ban related issues over the forums. Please send in a support ticket and we will gladly assist you in providing more information.

    Thanks
  5. Hey all! We have a fix for this issue now. You...

    Hey all! We have a fix for this issue now. You will need to download our patcher repair tool from here.

    Be sure to run the tool as admin (right click -> "run as administrator"). Once you see the...
  6. Hey Vamperlz! We are aware of the issues some...

    Hey Vamperlz! We are aware of the issues some players are having with the launcher and actively working to resolve the problem. I'll follow up in this thread once I have more information.

    Thank...
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    This is being looked into currently. If you have...

    This is being looked into currently. If you have not already, please send in a support ticket and include the following information:

    1. MSINFO32 file


    1) Go to Start -> Run
    2) Type in...
  8. Xbox One Hi InformedMule09, I'm very sorry for the...

    Hi InformedMule09,

    I'm very sorry for the delay with your order.

    The following workaround can be used to get your gems:

    1. Go to SMITE Store in game
    2. Go to Redeem Codes
    3. Go to SMITE...
  9. Hi, This is due to a bug. Our developers...

    Hi,

    This is due to a bug.

    Our developers are working on getting this resolved as soon as possible.

    My apologies for the mistake!

    Best,
    HiRezLuongo
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    Can any of you send me...

    Can any of you send me your MSINFO32 file so I can check your event logs? We have been seeing lots of reports of TDR crashes with the 980 and Win 10.

    To get the MSINFO:

    1) Go to Start -> Run
    ...
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    After reviewing community feedback, we made some...

    After reviewing community feedback, we made some changes to the quest system (you can read about those changes here)

    Tl;DR: You now get a max of two quests a week to complete. Once completing...
  12. SweetSolanaceae, Just started seeing a few...

    SweetSolanaceae,

    Just started seeing a few reports of this recently. I would like to gather some information from you to help us look into this.

    - What GPU do you have?
    - Did you recently...
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    Hi slatje99, I'd like to grab a patcher log...

    Hi slatje99,

    I'd like to grab a patcher log file from you so we can try to see what's happening.

    Can you please go into the following folder: C:\Users\USERNAME\Documents\My...
  14. Yikes :eek: I'm sorry that you're still getting...

    Yikes :eek: I'm sorry that you're still getting hit with these server update texts. Replying with STOP should remove you from the SMS update list.

    Can you please send me a private message with...
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    Hi RadioactiveSago, I removed your images...

    Hi RadioactiveSago,

    I removed your images because they had pictures of your phone number in them. Don't want you to be getting random calls from strangers :eek:

    Please open a support ticket...
  16. Hi Bjorn, We have been seeing issues like this...

    Hi Bjorn,

    We have been seeing issues like this happen recently when AVAST anti-virus is ran alongside Smite. For now, you can try temporarily uninstalling AVAST and seeing if that stops the...
  17. Hey folks, We have been seeing a lot of...

    Hey folks,

    We have been seeing a lot of reports of similar issues from players using AVAST anti-virus. However, we just started seeing this in the past week, so your specific issue may not be...
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    We had an issue this morning during the Reaping...

    We had an issue this morning during the Reaping Part 2 event where players were not being awarded a chest at three FWOTD's (what actually happened was that it was not being awarded until five...
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    This is a known issue that we are aware of. ...

    This is a known issue that we are aware of.

    I'm not sure of an ETA on a fix, but once the Xbox QA bros get in I will check and see.
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    On October 12th we did have server issues that...

    On October 12th we did have server issues that would have displayed this error message to some players.

    However, we still see a few players that are getting this message on a consistent basis. If...
  21. So your ping went from 70 to 150 ish throughout...

    So your ping went from 70 to 150 ish throughout the match? and when using a wired connection your 'lag' went away?

    Can you please run a speedtest here and post a screenshot of the results?
    ...
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    That's very strange...it shouldn't be keeping you...

    That's very strange...it shouldn't be keeping you in queue that long.

    Can you please answer the following questions about this specific incident:

    - Is this on the PTS or regular game 'live'...
  23. Thanks for the DXDIAG! Does your laptop have a...

    Thanks for the DXDIAG!

    Does your laptop have a dedicated GPU or just the integrated graphics?

    Next time you're in game press the "F8" key - this will display your FPS/PING/MS.

    Try to take...
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    Zelvios - What number did you call? We don't have...

    Zelvios - What number did you call? We don't have phone support, so I'm just curious who you talked with on the phone. :eek:

    I see your support ticket and it has been assigned to a team member in...
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    Dienamikk, The achievements for Smite on Steam...

    Dienamikk,

    The achievements for Smite on Steam are not currently retroactive. This means the achievements you have already earned in game will not automatically unlock on Steam.

    We would like...
  26. Hi WinterStalker, Unfortunately we do not...

    Hi WinterStalker,

    Unfortunately we do not offer account merging from Xbox to PC. Both your PC and Xbox accounts are essentially separate accounts.
  27. Thanks for sharing your solution Neochip!

    Thanks for sharing your solution Neochip!
  28. Hey, Can you please post a DXDIAG...

    Hey,

    Can you please post a DXDIAG report?

    Thanks!
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    If it was a region issue, I don't think the...

    If it was a region issue, I don't think the survey would have been shown to you in the first place (certain surveys just aren't available in certain regions unfortunately)

    If you're having issues...
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    Can you post a DXDIAG report so we can check your...

    Can you post a DXDIAG report so we can check your PC specs?

    How to make a DXDIAG:...
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