PDA

View Full Version : New Launcher Opt-In Beta



HiRezPonPon
12-18-2015, 03:07 PM
Hello Everyone!

We are planning to update our Launching in the coming weeks. The Launcher is in a testing phase and we wanted to allow users a chance to opt-into testing this new Launcher. Be warned that this is a BETA and as such there may be technical issues. In light of this we will provide users an uninstall tool should anything go wrong.

With all that said here are the instructions to access the BETA Launcher.

Install Instructions:

1. Verify that all of your HiRez Games are properly installed and working. If there are any issues resolve these first before attempting to install the launcher.

2. Download and install the Beta Version of the Launcher Here : hirez.http.internapcdn.net/hirez/HiPatch/PatcherBeta_4.0.9.9.exe
NOTE: You will need to have at least one HiRez Game installed on your machine for this to work.

3. Once installed the Launcher should automatically appear upon launching any HiRez Game. Please verify that everything is still functional. If issues exist, please post in this thread with the information listed below.

4. If you encounter an error, please us this link : hirez.http.internapcdn.net/hirez/HiPatch/PatcherRepairTool.exe (hirez.http.internapcdn.net/hirez/HiPatch/PatcherRepairTool.exe)
This tool will automatically revert your launcher back to the latest live Launcher and restore functionality.

IMPORTANT: In this testing phase we are currently not offering any Support assistance should an issue occur with the new launcher. If an issue exists, please list the issue and use the tool to revert back to the Old Launcher.

If you have encountered a bug with the new launcher, please post in this thread the following information in this format.


Operating System :

List of HiRez Games Installed : ex. Smite, Smite PTS, Tribes(Steam), Paladins

Which game is not working properly :

Description of Problem :

Screenshots of the issue (if possible) :
We thank you for testing out the new HiRez Launcher! Please post all feedback or bugs into this forum post so we can keep track of everything efficiently.

-PonPon

Avisimo
12-18-2015, 03:35 PM
Looks very good so far. I have Paladins installed, and the new launcher looks neat and starts up without a problem.

Edit: Just started downloading Smite, looks good as well and works so far ^^

Morrigan
12-18-2015, 03:38 PM
Operating System : Windows 7

List of HiRez Games Installed : Smite, Smite PTS and Paladins.

Which game is not working properly : All of them aren't working.

Description of Problem : I simply can't install it. It unzips somewhere, I can't even change the folder, then I get a message (everything on screenshots).

Screenshots of the issue (if possible) : http://i.imgur.com/m90ctUc.png patcher, forgive me weird "W" symbols, http://i.imgur.com/98Hs5Rh.png when I click on anything and http://i.imgur.com/iRybaQf.png the message I get after unzipping.

Goobis
12-18-2015, 03:41 PM
Everything seems to be working fine. The only thing is that the launcher is off center when I launch it on my laptop, but when I try to move the launcher window it jerks to the middle of the screen and then lets me move it. So strange little action. :p

Also the Paladins launcher window is a bit bigger than the Smite ones.

PenguinGodOfHug
12-18-2015, 03:43 PM
I have windows 10.

I own SMITE, SMITE PTS, and Paladins, though I do not have a key to paladins.

I open up SMITE PTS, and it has a cool picture of Sol with a username and password thing for a second, then remembers the "remember me" and logs me in auto. It then shows practically the old starting screen but with a few details missing. I log out to see the cool image again, and the login screen looks very neat.

No bugs, I think. Looks pretty clean. I like the updated thing, but I won't really use it much due to the remember me. Doesn't seem all that necessary, bit cool.

EDIT: Cant play SMITE PTS. It says "Version Mismatch" at login.
EDIT 2: SMITE normal instantly logs me in: No login screen (for game, not launcher).

GongsunYiru
12-18-2015, 03:46 PM
Operating System : Windows 7

List of HiRez Games Installed : Smite, Smite PTS and Paladins.

Which game is not working properly : All of them aren't working.

Description of Problem : I simply can't install it. It unzips somewhere, I can't even change the folder, then I get a message (everything on screenshots).

Screenshots of the issue (if possible) : http://i.imgur.com/m90ctUc.png patcher, forgive me weird "W" symbols, http://i.imgur.com/98Hs5Rh.png when I click on anything and http://i.imgur.com/iRybaQf.png the message I get after unzipping.

*shrug*

Same.

Azilo
12-18-2015, 04:02 PM
EDIT: Cant play SMITE PTS. It says "Version Mismatch" at login.
EDIT 2: SMITE normal instantly logs me in: No login screen (for game, not launcher).

That's because the patch came out. When patches are out, PTS is 'turned off.'

Operating System: Windows 8.1
List of HiRez games Installed: Smite, Smite PTS, Paladins
Description of Problem: The launcher window is off centered (sticks to the upper left corner). Moving it, closing it and reopening it continues to have it off centered. There's a short... disconnect? On every start up it shows a login screen for second but then proceeds to sign in to the main launcher.
Screenshot of the issue (if possible): Sorry, can't accurately get it =v But just put the launcher in the top left corner and there it is.

If I can leave feedback though: The new launcher has too much bare space.

BlackOniLink
12-18-2015, 04:03 PM
The new launcher looks good so far, but i wish we could claim our daily reward through it, so we dont have to start the game first. At some Days this wouls save some time and when we are at daily rewards, why dont you make, a few changes there? 50 Gems a week is nice, but it would also be nice to gain some more and better rewards for a higher login streak, for example at 10 Days A 1 Day Booster or at 12 days additional 25 Gems and so on...

itsmymillertime
12-18-2015, 06:09 PM
List of HiRez Games Installed : ex. Smite, Smite PTS, Tribes(Steam), Paladins Smite

Which game is not working properly : None

Description of Problem : Launcher does not really support 1280x720 resolution

Screenshots of the issue (if possible) : http://imgur.com/cbGyYFG

DespotJanko
12-18-2015, 07:07 PM
This launcher is great, but does not show favor/lvl/gems on the current account. Kind of a step backwards to me. :/

WhatsupSoul
12-18-2015, 10:28 PM
If you are getting the following ERROR:

"ERROR 2: Sorry we could not do this update as we cannot locate your existing installation. This is a test build only."
Here's a workaround to fix it:

Currently, the test build setup ("setup.cmd", extracted from PatcherBeta_4.0.9.9.exe) checks if the file HiRezPatchService.exe exists in any of these directories:


C:\Program Files (x86)\Hi-Rez Studios\
C:\Program Files\Hi-Rez Studios\
C:\Games\Hi-Rez Studios\
D:\Games\Hi-Rez Studios\



Basically, if you installed SMITE in anything other than these directories in your computer, then you'll get the error mentioned above and the setup will not install the new launcher.

SOLUTION:
Use a program called Junction to create a link to the actual Hi-Rez Studios folder. You can get it from here: https://technet.microsoft.com/en-us/sysinternals/bb896768.aspx. If you'd like to, you can read more about it here (http://www.itusefultips.com/how-to-use-junction-exe/).

I'd recommend placing the file "junction.exe" in your C: drive. You can delete it after we're done.


Right-click your SMITE shortcut and select properties.
Copy the contents from the box labeled "Start in". For me, it says "C:\Program Files (x86)\Games\Hi-Rez Studios"
Now, run the Command Prompt as an administrator (search for cmd in the start menu, Right Click > Run as administrator).
Change the working directory in the Command Prompt to where Junction.exe is located. If you placed it in C:, then just type in "CD C:\" and press enter.
Type in:

junction.exe <any of the 4 directories mentioned above> <your installation folder>
Replace <your installation folder> with what you copied to your clipboard earlier.

So, in my case, I did the following:

junction.exe "C:\Program Files (x86)\Hi-Rez Studios" "C:\Program Files (x86)\Games\Hi-Rez Studios"


And that's all, folks! Open PatcherBeta_4.0.9.9.exe and it should work now.

Kretov
12-18-2015, 10:29 PM
Hello.
I have problems with the "troubleshoot" window. I use 1360*768 resulation (hd ready monitor) and i cant press the buttons of the bottom. The window resize doesnt help. I have the same problems with the last launcher. So if you guys working on a new one pls take a look at this problem. :)
Heres some pics: http://imgur.com/a/QVh7m

bluesonicboy
12-21-2015, 07:09 PM
Patched, relaunched, seems fine! (Windows 7 64bit AMD Phenom 2 x4)

sSynCc
12-22-2015, 12:33 PM
https://gyazo.com/3070cf9dbef169a6ec4683e87a915071
There can be a better choice of Font than this one

Daveva
12-22-2015, 01:25 PM
1. Choose better font. This one is annoying for eyes.
2. Not showing gems and favors is step back.
3. I would love to see friends online and possibility to chat with them.
4. Also buying gems in the launcher without opening browser would be cool too.

BTW: There was something about mobile companion few months back... Where is it?! :D

Matinee
12-22-2015, 02:16 PM
Will it work on Smite(Steam) ??

KendallJ
12-22-2015, 02:28 PM
Operating System : Windows 10

List of HiRez Games Installed : Smite

Which game is not working properly : Smite

Description of Problem : Sometimes when I log in using the new beta launcher my sound won't be coming through, so I have to log in 2-3 more times for my sound to work. I didn't have this issue before so I'm assuming that it is the new launcher.

W00dyW00dy
12-22-2015, 10:03 PM
1. Choose better font. This one is annoying for eyes.
2. Not showing gems and favors is step back.
3. I would love to see friends online and possibility to chat with them.
4. Also buying gems in the launcher without opening browser would be cool too.

BTW: There was something about mobile companion few months back... Where is it?! :D

This guy is so right the font for the servers in the top right and left bottom are really small and blurry. (even though I have 20/20)
Everything else would be a nice addition or least knowing what account you're logged in as.

Urni
12-23-2015, 07:29 AM
Operating System : Windows 10

List of HiRez Games Installed : Smite, Smite PTS, Paladins

Which game is not working properly : All of them

Description of Problem : After installing the new launcher, i try to open the games but an error with "HiRezLauncherUI" appears. I try to use the uninstaller (or the installer again) but "Error 1: Sorry we could not stop your service and do this update" appears. I can't´play anything now, help?

Worlorck
12-23-2015, 07:48 AM
ok the only thing i have noticed is on the lancher is on the top left side use to show favor/lvl/gems , got use to seeing that , but all in all everything seem to be working on my end

Windows 7
Game Smite

Edicix
12-24-2015, 11:32 AM
Except that the font is bad for your eyes (as stated by others also) when the game servers are DOWN, it still shows the green square with white arrow (that is shown when the game is UP and running), and the text saying DOWN is in white, should be red to show its not working.

CosmicAstro
12-26-2015, 07:07 PM
I mean the launcher looks great but i think it needs a little more of some round edges?

CosmicAstro
12-26-2015, 07:09 PM
Yeah i agree the fony looks shody

CaliberBeats
12-28-2015, 08:53 PM
Very interesting, all works well with me!

BoqinHeng
01-01-2016, 03:00 AM
All cool and such but why copy LoL's design of the startup screen.. Come on Hi-Rez you guys should be better than this.. What's the next step? Top down view?

Meryemme
01-05-2016, 05:16 PM
The fact that the old launcher showed favor and gems etc, but the new one doesn't, is really a major setback. When servers were down after Christmas but the launcher said they were up, me and my friends used the "favorscreen" to tell if we can actually get to the game or not. If it didn't show any favors or anything, starting up game would've led to nothing.
These kinds of little things are really important to show on the launcher.

Sleeplessness
01-06-2016, 04:13 PM
I just noticed today that the launcher went back to what it used to be.. Not sure why it did since I have been on just about everyday.

Nezbednik
01-07-2016, 08:30 PM
This launcher looks awesome.Better than the previous